Lake-Sumter Fire Chiefs Association

Proactive Leadership for Florida's Lake and Sumter County Fire and Emergency Services

Lake-Sumter Fire Chiefs Association - Proactive Leadership for Florida's Lake and Sumter County Fire and Emergency Services

Lake 911 dispatchers honored

911 dispatchers honored for stressful work handling emergencies

By Elira Benavari – Orlando Sentinel Correspondent

 

Chief Richard Keith presents a plaque to Communications Dispatcher Kim Tingle of Lake EMS on behalf of the Lake-Sumter Fire Chiefs Association in recognition of National Public Safety Telecommunicators Week 2015

Chief Richard Keith presents a plaque to Communications Dispatcher Kim Tingle of Lake EMS on behalf of the Lake-Sumter Fire Chiefs Association in recognition of National Public Safety Telecommunicators Week 2015

TAVARES — When an emergency occurs, Lake residents can dial 911 and immediately receive a response from a trained individual who will bring help as soon as possible.

This week, more than 120 professional public-safety communicators in Lake received a pat on the back for the difficult job they do as part of National Public Safety Telecommunicators Week.

Each year, Lake dispatchers handle more than 100,000 calls for assistance. So far this year, calls are up 10 percent, said Kim Stephens, Lake Emergency Medical Services chief communications officer. Often dispatchers — dubbed “first, first responders” — are called on not only to gather information to appropriately handle precious life-threatening moments but also are trained to help a caller deliver a baby, control bleeding, assist in giving CPR instructions and to aid callers in other life-saving situations before emergency medical staff or police and fire personnel arrive at the scene.

Chief Richard Keith presents a plaque to Operations Chief Christine Hill on behalf of the Lake-Sumter Fire Chiefs Association in recognition of National Public Safety Telecommunicators Week 2015

Chief Richard Keith presents a plaque to Operations Chief Christine Hill on behalf of the Lake-Sumter Fire Chiefs Association in recognition of National Public Safety Telecommunicators Week 2015

“They are trained to do what they can to activate assistance and they do whatever they can to save time for anyone who calls,” Stephens said.

She said the job is a lot harder than it looks.

“The dispatchers also handle about twice as many calls to transport patients from one hospital to another, coordinate with helicopter transports, and refer calls to the Red Cross or other agencies,” she said. “There are many rewarding experiences along the way for them, but day-to-day when the phone rings, they do not know what will happen next.”

[Read the complete article at Orlando Sentinel]

LSFCA Honors Public Safety Telecommunicators

Chief Willie Morgan, LSFCA President presents plaques to  Sumter Fire Chief Leland Greek and Kim Tingle, Lake EMS Telecommunicator

Chief Willie Morgan, LSFCA President presents plaques to Sumter Fire Chief Leland Greek and Kim Tingle, Lake EMS Telecommunicator

Chief Morgan presented plaques on behalf of the Lake-Sumter Fire Chiefs’ Association to honor their respective Communications Center staff during the week of April 13-19, 2014.  This is the time frame designated by the Association of Public Safety Communications Officials (APCO) International as National Public Safety Telecommunicators’ Week when communication centers around the United States recognize the invaluable contributions that EMS, police and fire telecommunicators and dispatchers make by being the first responders to emergency calls from citizens.